|
 |
|
| Proactive MT Service |
By maintaining our emphasis on innovative solutions, MT’s Service Department has developed management techniques focused on First Call Efficiency.
First, each of our Technicians is factory trained on the specific equipment they service in the field. Also, our Technicians receive an incentive based on the quality of each service call, not how many calls can be squeezed into a workday. When MT’s highly-trained and motivated Technicians arrive, they will not only correct the problem, but will also check out your entire system. When the service call is complete, you can be confident that your system will be running like new. The office technology industry uses the First Call Efficiency rate as an indicator of dealership performance and MT Business Technologies consistently ranks in the top 4% of dealerships nationwide. Proving that MT’s Service Team is dedicated to keeping you, the customer, up and running!
Example:
In the Mid Volume Copier Category the National Average is 30,313 copies between service calls. Under the First Call Efficiency Program, MT Technicians average 41,562 copies between service calls. Those 11,249 copies translate to more up-time due to 37% more production between service calls than the national average.
|
| |
|
|
|
|
|
|
